Why are my channels missing or unavailable?

If a channel you normally receive is missing or unavailable, there may be a temporary service issue or a programming dispute.

DIRECTV works with programmers and channel owners to keep the shows, movies, sports, and other programming you enjoy. DIRECTV and programmers renew or extend most agreements without interruption. Sometimes, an agreement ends before both sides reach a new one. When this happens, certain networks, local stations, or programs may become temporarily unavailable while both sides continue working toward a new agreement.

As customer needs and the TV market change, DIRECTV works to provide programming at a fair value. Sometimes, a programmer or channel owner may remove its programming while we work toward an agreement that balances the price customers pay with the value they receive.

If a channel becomes unavailable while both sides work toward a new agreement, DIRECTV makes every effort to keep you informed and provide alternative ways to watch when available.

You may also qualify for a one-time bill credit. The credit is a small way to acknowledge the disruption and help make up for the temporary inconvenience while both sides work toward an agreement.

Many national networks offer their series, sports, and other programming through their websites, apps, or third-party apps.

Visit TVPromise.com to see if a programming change or service disruption is affecting your area and whether alternate viewing options may be available.

1. Select your TV service from the drop-down menu.
2. Enter your ZIP code.
3. Select Search.
4. Review any programming changes or service disruptions in your area.

1. Go to TVPromise.com.
2. Select your TV service and enter your ZIP code.
3. Select Search to check for a service disruption in your area and see if you're eligible for a one-time credit.
4. If you qualify, go to Explore bill credits.
5. Select the appropriate option to request your credit.

Note: If there is no qualifying service disruption in your area, you are not eligible for a credit.

Once you accept your one-time credit offer, DIRECTV adds the credit to your account. It may take up to two billing cycles to appear on your DIRECTV bill.

Your credit appears on your DIRECTV bill. Go to Billing & Payments to view your bill online.

Note: If you already have a pending credit on your bill, wait until the next billing cycle before requesting a new credit.