Manage pop-up blocker & anti-virus settings

Want to make sure you don’t miss a single show? Learn how to manage pop-up blockers and anti-virus software that can interfere with streaming.

ArticleDETAILED STEPS

 

For the best watch experience, we suggest using Google Chrome®. Here’s how to accept pop-ups for DIRECTV via Internet and directv.com:

  1. At the top-right of your Chrome browser screen, select More (three vertical dots).
  2. Choose Settings
  3. Navigate to Advanced
  4. In Privacy and security, select Site settings.
  5. Choose Pop-ups and redirects.
  6. Next to Allow, select Add.
  7. Enter directv.com and select Add to put DIRECTV via Internet on your allowed list
  8. To add our site to your allowed list:
    • Choose Add
    • Enter directv.com
    • Select Add


Heads-up: If you’re using different ad-blocking software, contact the manufacturer for help.

Set an anti-virus exception
Have anti-virus software on your computer? Make sure you mark DIRECTV via Internet and DIRECTV as exceptions on your anti-virus white-list. For more info, check your anti-virus manufacturer’s website.


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